Poor Customer Service
Silicon Group: How to Lose Customers
Mon, 2007-07-02 22:54 — MichaelI went to the Silicon Group computer shop on Dalry Road in Edinburgh today to buy a couple of 2GB high-speed CompactFlash cards. Their website, updated three days ago, advertised that it cost £15, which by current standards is an internet-level price. I've used them in the past, and they've always provided reasonable components at prices that are pretty low for a High Street shop. More recently I'd been tempted by the lower prices and vastly superior range offered by web retailers, but decided to save the postage and give Silicon a shot.
This is a personal website, and stated opinions may not represent the position of my employer. Except where noted otherwise, original text and images are copyright Michael Hutchinson. Code samples are released under the MIT X11 licence.
